Last updated: April 2026.
1. Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:
Audra Marshall
Email: audramarshall@icloud.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data: name
- Contact data: email address, telephone number
- Enquiry data: information submitted via contact forms, email, or phone
- Technical data: IP address, browser type, and website usage data
We do not knowingly collect sensitive personal data unless you choose to provide it (e.g. health information related to treatment enquiries).
3. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent – when you submit an enquiry or contact form
- Legitimate interests – to respond to enquiries and operate the website effectively
- Legal obligation – where required to comply with applicable laws
4. How We Use Your Data
Your data is used to:
- Respond to enquiries and provide requested services
- Manage bookings or appointments
- Improve website functionality and user experience
- Maintain security and prevent misuse
We do not use your data for unsolicited marketing.
5. Data Sharing
We do not sell or rent your personal data.
We may share data with trusted third parties where necessary, such as:
- Website hosting providers
- IT and website maintenance services
- Analytics providers (e.g. Google Analytics, if used)
All third parties are required to respect the security of your data and process it lawfully.
6. International Transfers
Where any data is transferred outside the UK, we ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses).
7. Data Retention
We retain personal data only as long as necessary:
- Enquiries: typically up to 12 months
- Client records: as required for legal, insurance, or professional obligations
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact: audramarshall@icloud.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Cookies
What are cookies?
Cookies are small text files placed on your device when you visit a website.
Types of cookies we use:
- Strictly necessary cookies – essential for website operation
- Analytics cookies – help us understand how visitors use the site
Managing cookies
You can control or disable cookies through your browser settings.
If analytics tools (such as Google Analytics) are used, these may collect anonymised usage data.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Third-Party Links
This website may contain links to other websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.